Refund policy

Digital Products

For digital products, we have a 30-day refund policy, which means you have 30 days after purchasing your item to request a refund. Due to the qualification format of the products, a refund will not be possible if you have received a certificate upon completing the course.

To request a refund, you can contact us at contact@faceitcheshire.co.uk.

We will notify you once we’ve reviewed your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@faceitcheshire.co.uk.